Shipping Policy

Orders placed before 2pm ET on a business day ship the same day. Orders placed after that, or on weekends and holidays, go out the next business day. You'll get a confirmation email when the order is placed and a tracking number as soon as it ships.

Standard shipping lands in 2-5 business days for most U.S. addresses. Expedited options are shown at checkout when available for your address. Delivery estimates are provided by the carrier and aren't guaranteed — weather and carrier delays happen.

Flat-rate standard shipping is calculated at checkout, and orders over the free shipping threshold shown in your bag ship free. Expedited service is priced by the carrier.

We ship within the United States only. Availability varies by state and some products can't be shipped to every address — if something in your bag can't be delivered to you, we'll let you know before charging you and refund that item in full. We can't ship to freight forwarders, and we don't currently ship internationally or to APO/FPO addresses.

Every order ships in plain packaging with no branding, product names, or imagery on the outside. The sender shows as NEXT VYBZ.

If tracking shows delivered but the package isn't there, check with neighbors and your building first, then contact us within 7 days and we'll open a carrier claim. Damaged in transit? Send a photo of the box and the product to support@nextvybz.com within 7 days of delivery and we'll replace it.

Double-check your address at checkout. If an order is returned to us as undeliverable we'll refund the product cost less shipping, or reship at your cost. Email us right after ordering if you spot a mistake and we'll fix it if the order hasn't shipped.