Returns & Refunds

You have 30 days from delivery to request a return. Unopened product in its original packaging can be returned for a full refund. Because these are consumable products we can't resell opened items — but if you opened something and it wasn't what you expected, email us anyway and we'll work it out with a replacement or store credit.

Email support@nextvybz.com with your order number and what you'd like to do. We'll reply within one business day with a return authorization and instructions. Please don't ship anything back before you have one — unauthorized returns can't be processed.

Our mistake means our cost. Send a photo within 7 days of delivery and we'll ship a replacement or refund you in full — no return shipping required, and you don't need to send the item back unless we ask.

For change-of-mind returns, return shipping is on you and original shipping charges aren't refunded. We recommend a trackable service; we can't refund a return we never receive.

Once your return arrives we inspect it within 2 business days and issue the refund to your original payment method. Banks typically post it in 5-10 business days. You'll get an email the moment we issue it.

Orders can be cancelled any time before they ship — email us right away. For exchanges (different flavor, wrong size), start a return and place a new order; that's the fastest way to get the right product to you.

Final-sale items, gift cards, and anything marked non-returnable on the product page. Returns requested more than 30 days after delivery can't be accepted.